Player Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you interact with BassBet. We take your privacy seriously and set out below the types of data we process, how we use it, who we may share it with and how you can manage your rights.

Types of data we collect

We collect different categories of information depending on how you use our services. This includes personal details you provide when creating an account, technical information from your device, and records of transactions and activity on the site.

Personal data

Personal data may include your name, date of birth, email address, telephone number, postal address and identity documents submitted for verification. We also collect account credentials and any communications you send to our support team.

Technical data

Technical data covers IP addresses, browser and device type, operating system, cookie identifiers and logs of platform activity. This helps us maintain security, prevent fraud and improve site performance.

Transactional data

Transactional data includes deposit and withdrawal history, payment method details, wager and bet history, bonuses claimed and customer service interactions. We may record timestamps, amounts and the status of transactions.

How we use your information

We use personal and technical data to operate your account, process payments, verify identity, respond to enquiries and detect suspicious activity. Transactional records are used for accounting, dispute resolution and to comply with our internal policies.

Data protection practices

We take reasonable measures to protect information from unauthorised access, loss or alteration. This includes access controls, encryption where appropriate and regular security reviews. Access to personal data is limited to staff who need it to perform their roles.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable secure log-in, measure site performance and deliver relevant content. You can manage cookie settings through your browser; however, disabling certain cookies may affect functionality.

Information sharing and third parties

We may share data with payment processors, identity verification providers, fraud prevention services, analytics vendors and customer support platforms. Sharing is limited to the purposes described and governed by data-processing agreements. We do not sell personal data.

User rights

You have the right to access personal data we hold about you, request correction of inaccurate information, and ask for deletion where applicable. You may also object to certain processing and request portability of your data in a common machine-readable format.

Access, correction and deletion

To exercise your rights contact our privacy team at [email protected]. We will respond to reasonable requests and may need additional information to verify your identity. In some cases we may retain data to satisfy legal obligations or for legitimate business purposes.

Privacy policy updates

We may update this policy from time to time to reflect changes in our operations or legal requirements. Where changes are material we will notify account holders. If you have questions about Bass Bet privacy practices, contact [email protected].