Responsible Gambling
BassBet is committed to safer gambling and to helping players keep play enjoyable and under control. We prioritise player safety and provide clear, practical tools and guidance so customers can manage their activity, spending and time on site. If you ever feel play is becoming a problem, we encourage you to use the controls below and contact our support team for help.
Player protection principles
We operate on simple principles: transparency, user control and prompt support. We aim to give customers the information and tools they need to make informed choices, to limit activity if required, and to pause or close accounts where appropriate. Our approach respects privacy and treats every request with care and discretion.
Activity-control tools
Customers can access a range of account controls to manage play. Available tools include deposit limits, loss limits, session reminders and temporary account closures. These settings are designed to be easy to use and can be adjusted to suit individual needs.
Deposit limits
You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased through your account settings or by contacting support. Some changes may take a short time to take effect to ensure safe operation.
Loss limits
Loss limits let you cap the amount you can lose over a set period. Use these limits if you want a clear boundary on losses. Changes are recorded on your account so you and our team can monitor adherence.
Time limits and session reminders
Session reminders and cooling-off breaks help you manage the time you spend playing. You can enable pop-up reminders and set automatic breaks after a chosen session length. These features are optional and can be turned on or off in your account.
Self-exclusion and account breaks
If you need to step away, you can request a temporary self-exclusion or permanent account closure. To self-exclude from Bass Bet, contact live chat or the support team and we will process your request promptly. Self-exclusion prevents access to your account and may include blocking communications and promotional material.
Recognising problematic behaviour
- Chasing losses or increasing stakes after losing
- Playing for longer than intended or neglecting responsibilities
- Using gambling to cope with stress or mood
- Hiding gambling activity from friends or family
Practical tips for staying in control
- Set deposit and loss limits before you start playing
- Use session reminders and take regular breaks
- Only gamble with money you can afford to lose
- Keep a record of time and money spent on gambling
- Talk to someone you trust if you notice worrying changes
Professional help and support organisations
If you need extra support, contact recognised UK organisations such as GamCare, BeGambleAware or register with GAMSTOP for site-wide self-exclusion. These services offer confidential advice, practical tools and professional counselling. If you are uncertain where to start, our support team can point you to appropriate local services and guidance.